This position will be responsible for managing the South American destination shipments 2nd leg flight connection. Provide support to Sales team with planning, allocations, customer service-related matters, tracking and reporting flight performance. 

• Closely monitor flights to ensure optimal aircraft utilization.
• Track all forwarded cargoes to final South America destination via air. Coordinate truck movement with overseas operations if necessary.
• Trace missing cargo and follow up on tracers. Provide freight status alert and support customer calls.
• Create a regular communication channel with Atlas MIA station on the allocations and tracking updates. 
• Provide irregular virtual calls with overseas offices if necessary.
• High competence with the scheduled service operating system Cargospot and flight schedule system AIMS.
• Help analyzing and resolving root causes of issues impacting scheduled service.
• Research local claims and provide documentation to corporate customer service.
• Respond to customers’ questions, problems, requests, and/or complaints.
• Coordinate the generation of market data and shipment reports to support operation and analytical need.
• Prepare post-flight and Flight Revenue reports by station to monitor the performance of operational data entry through analysis in Cargospot. 
• Coordinate both internally and externally with relative department to ensure effective communication.
• Perform other duties as assigned.
• Work in night shift is necessary.

• Bachelor’s degree with at least 1-2 years of equivalent work experience. 
• Fluent in English, Spanish speaking is preferred.
• Experience of airline customer service and air cargo industry is preferred.
• Strong analytical skill and excellent communication skills.
• Strong ability to manage complex situations under time pressure.
• Demonstrate proficiency in word processing, spread sheet and data base management.
• Possess ability to multi-task, work well under pressure & meet deadlines.

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