Work location: Tokyo.

This position coordinates reservations & customer service with sales teams, DHL regional capacity management team(CAPMAN) & Polar Control Tower (PCT) and manages reservation & customer service teams to improve productivity. Create, develop, implement, and monitor procedures and services that increase the profitability and productivity of the country.

• Manage customer Service team to create productivity for daily tasks
• Lead the team to maintain a positive working environment with team spirit, and provide guideline and support to each team member
• Grow and develop individual team members.
• Create an environment that encourages teamwork by collaborating with the Sales team, including the Sales manager of difficult situations
• Conduct customer visit along with sales team to establish a good rapport with customers. 
• Coordinate with Polar Control Tower and DHL capacity management team(CAPMAN) and make a plan to avoid any potential voids & maximize the utilization of the ULDs.
• Assure Reservation and Customer Service activities are complying with in terms of company compliance and administrative aspects
• Responsible for team roster planning
• Develop and implement processes and tools for optimal daily capacity and revenue planning in close cooperation with sales.
• Prepare and evaluate both strategic and temporary schedule changes.
• Identify and deliver freight allocation and pallet build-up with the station manager and seek solutions
• Proactively collect cargoes from customers when booking is not sufficient to fill the allocations
• Coordinate with Sales team to achieve the goals.
• Respond to customers’ questions, problems, requests and/or complaints.
• Perform other duties as assigned

• Minimum 7years of experience in air cargo industry
• 5 years or above experiences as manager or equivalent level of experience.
• Thorough understanding of air cargo industry in both commercial and operational aspects
• High degree of decision making skills and stress resistance
• Excellent written and verbal communication skills
• Proven track record in providing leadership in supervisory roles
• High proficiency in standard office software (Word, Excel, Outlook etc.)
• Strong interpersonal skills and reliable
• Good initiative and ability to work independently
• Committed and aspire for success

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