Reservations & Customer Service Coordinator, Polar Air Cargo
Posted Date
3 weeks ago(9/19/2024 5:37 AM)
ID
2024-6292
# of Openings
1
Category
Sales & Marketing
Company
Polar Air Cargo
Job Location (Portal Display) : City
Shenzhen
Job Location (Portal Display) : Country (Full Name)
China
Employment Type (Portal Display)
Regular Full-Time
Overview
This position will be responsible for coordinating all reservation & customer service related matters with the sales team of the territory.
Responsibilities
Liaise internally with various departments to ensure all customers and allocation commitments are met with Company standards
Coordinate with ground handling team for cargo build up and load planning to maximize utilization for the pallet/ULD
Manage priorities for cargo booking/movement process
Track and trace on-forwarding cargo
Coordinate with operations team for import handling and random check by re-weighing inbound shipments for CCA
Provide freight status alert and/or prove-of-delivery to customers if necessary
Produce selling tariffs and local schedules to customers
Response to customers questions, problems, requests and/or complaints
Track and monitor customers' performance
Coordinate both Shenzhen and Hong Kong cargo terminal and ground handling agents
Interface with Terminal Services employees to maximize revenue opportunities
Coordinate with Accounting Department and Agents on accounts receivables
Perform various administrative duties related to the job such as rate reconciliation, EQ report, ad hoc, request, tonnage and post flight summary, customer event, golf event, other activities, coordinate with HKG marketing team and administration team
Data entry for Cargo Spot and/ or other systems
Perform other duties as assigned by Assistant Manager, Reservations & Customer Service
Night shifts and weekend duties are required
Qualifications
University Degree or above, or work experience that is equivalent to the academic qualifications needed
Experience within air cargo industry of 1-2 years – sales and operations preferred
High degree of decision making skills and stress resistance
Strong ability to manage complex situations under time pressure
Strong analytical skill
Good initiative and ability to work independently
Committed and aspire for success
Excellent communication skills in both spoken and written English