This position is responsible for achieving all ground operations goals as they relate to performance, safety, service and regulatory compliance.

• Handle flight activity and special needs.
• Must be qualified to perform all aspects of ground operations including Loadmaster, hazardous materials, deicing, fueling catering, security, etc.
• Train our customers and vendors in the company procedures for all ground operations functions.
• Ensure that training records are current for each vendor in our system as required by the FAA.
• Ensure our customers are current with all operating requirements and focus items
• Responsible to ensure reliability, performance and safety goals for their customers, cities, vendors and Loadmasters are achieved.
• Collaboratively develop action plans with those performing below established goal to improve performance.
• Actively work with all other departments to continuously improve the service to our customers.
• Manage roster.
• Interface DHL Express for efficient loading of cargo
• Handle and load offline transfer cargo between interline carrier to maximize utilization pallets from NGO flights
• Fully monitor oversea vendor pallets and take necessary actions to ensure high utilization from NGO flights
• Closely communicate with PO control tower and commercial team to maximize utilization pallets for all of DHL network flights.
• Supervise daily operation, maintain and improve quality of station performance.
• Performs other duties as assigned.

• Bachelor’s Degree or equivalent relevant experience
• Minimum of 6 years’ experience in aviation industry or other relevant work experience
• Must be qualified in all areas of ground and 777/747 cargo operations.
• Experienced in supervising pallets build-up and other warehouse operations.
• Demonstrate the ability to work in a team-based environment.
• Willingness to work varied hours and days off.
• Excellent communication and leadership skills.
• Ability to meet the demands of varied responsibilities and deadlines.
• Outstanding customer service skills.
• Computer skills working with Microsoft Office or comparable software.
• Must be bilingual in both Japanese and English (Speaking and writing)
• Previous management/supervisory experience preferred.

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