This position is responsible for developing and managing customer relationships within the given territory. Creates, develops, implements and monitors procedures and services that will generate increased profitability and productivity. Acts as communication conduit on behalf of the company for the customer to resolve any customer-identified problem through one communication source.

• Develop and maintain customers in order to maximize revenue generation to Polar Air Cargo
• Achieve Japan’s sales and volume/revenue targets, not only for region of responsibility.
• Coordinate assigned customers within the territory, including the development of strategy, tactics and communication with the account contracts. Territory covers not only Nagoya but also Osaka and western Japan area.
• Analyze, monitor and optimize daily capacity allocation to increase revenue , and proactively communicate with reservations & customer service team to fill the flights without any voids for all sectors.
• Prepare and collect market information for statistics and presentation.
• Assure sales activities are in compliance in terms of legal, administrative, and etc.
• Work/communicate closely with Assistant Sales Manager including pricing, market developments, industry marketing issues and forecasting
• Create/manage selling tariffs and local schedules to the customers.
• Make sure to verify if applied rate to each shipments is appropriate, and coordinate with Flight Revenue Analysis (FRA) team for smooth CASS settlement.
• Manage priorities for cargo booking/movement process corporate with reservations & customer service team.
• Maintain communication and coordination with other department to provide continuity with corporate plans and objectives at the sales territory level
• Serves as an internal liaison between appropriate departments to ensure all customer and allocation commitments are met by meeting company standards.
• Track and Trace irregularity cases and follow-up on tracers.
• Research local claims and provide documentation to corporate customer service.
• Provide weekly sales activity report to Assistant Sales Manager
• Organize Japan customer events including annual award dinner and other customers-related events.
• Develop sales activities for West Bound business in addition to East Bound business to meet customer’s satisfaction
• Assist overseas Polar Stations for inbound cargo.
• Take care of DHLE/Interline/Import customers like export customers, as they are also important customers within PO network
• Perform other duties as assigned by Assistant Sales manager

• Bachelor’s Degree or equivalent relevant experience
• Minimum of 2-3 years’ experience in aviation industry or other relevant work experience
• Strong interpersonal and communication skills, negotiating skills.
• Ability to manage a high degree of complexity in various situations.
• Independently motivated, extremely driven and result oriented.
• Demonstrate ability to work under time pressure and in a fast paced environment
• Proven track record of increasing new business opportunities and developing a dynamic presence with major freight forwarders.
• Good initiative and ability to work independently.
• High proficiency in MS office software (Word, Excel, Outlook, Power point, etc.)
• Excellent spoken and written Japanese and English.

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