This position will be responsible for coordinating all sales & reservation related matters with the sales team of the territory.

• Identify, contact customers and book cargo to fill flights.
• Identify and communicate problems in freight allocation and pallet build-up to terminal services and/or management and ensure solution.
• Book the cargo information into System
• Proactively solicit cargo from customers when booking is not sufficient to fill the flights, and to get approval from the management if spot rates are required to general demand.
• When requested or pre-approved, calculate, analyze and provide appropriate spot rates to customers.
• Identify, research and resolve customer service issues and/ or ensure resolution.
• Track all on forwarded cargo to final destination via aircraft or truck. Coordinate truck movements with operations.
• Trace missing cargo and follow-up on tracers, provide freight status alert and/or customer call back-up support.
• Research local claims and provide documentation to corporate customer service.
• Respond to customers’ questions, problems, requests and/or complaints.
• Co-ordinate both internal and external with relative department to ensure effective communication
• Assist sales by cross selling, upgrading and increasing existing customer use of Polar Air Cargo Worldwide.
• Perform other duties as assigned.

• Bachelor degree of any discipline or equivalent work experience in cargo industry.
• 1-3 years of experience in air cargo industry experience is preferred.
• Independent, high degree of decision making skills and stress resistance.
• Strong ability to manage complex situations under time pressure.
• Strong analytical skills.
• Excellent communication skills.
• Applies knowledge of logistics planning and pricing.

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