Atlas Air Worldwide Holdings

Reservations & Customer Service Coordinator, Polar Air Cargo

Posted Date 1 month ago(5/10/2023 12:40 AM)
# of Openings
Sales & Marketing
Polar Air Cargo
Job Location (Portal Display) : City
Hong Kong
Job Location (Portal Display) : Country (Full Name)
Hong Kong
Employment Type (Portal Display)
Regular Full-Time


This position will be responsible for coordinating all sales & reservation related matters with the sales team of the territory.


  • Identify, contact customers and book cargo to fill flights.
  • Identify and communicate problems in freight allocation and pallet build-up to terminal services and/or management and ensure solution.
  • Book the cargo information into System
  • Proactively solicit cargo from customers when booking is not sufficient to fill the flights, and to get approval from the management if spot rates are required to general demand.
  • When requested or pre-approved, calculate, analyze and provide appropriate spot rates to customers.
  • Identify, research and resolve customer service issues and/ or ensure resolution.
  • Track all on forwarded cargo to final destination via aircraft or truck. Coordinate truck movements with operations.
  • Trace missing cargo and follow-up on tracers, provide freight status alert and/or customer call back-up support.
  • Research local claims and provide documentation to corporate customer service.
  • Respond to customers’ questions, problems, requests and/or complaints.
  • Co-ordinate both internal and external with relative department to ensure effective communication
  • Assist sales by cross selling, upgrading and increasing existing customer use of Polar Air Cargo Worldwide.
  • Perform other duties as assigned.


  • Bachelor degree of any discipline or equivalent work experience in cargo industry.
  • 1-3 years of experience in air cargo industry experience is preferred.
  • Independent, high degree of decision making skills and stress resistance.
  • Strong ability to manage complex situations under time pressure.
  • Strong analytical skills.
  • Excellent communication skills.
  • Applies knowledge of logistics planning and pricing.



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