Atlas Air Worldwide Holdings

Senior Global Capacity Management Agent

Posted Date 4 months ago(9/20/2022 2:44 AM)
# of Openings
Sales & Marketing
Polar Air Cargo
Job Location (Portal Display) : City
Hong Kong
Job Location (Portal Display) : Country (Full Name)
Hong Kong
Employment Type (Portal Display)
Regular Full-Time


Execute Polar Air Cargo’s global capacity management process.  Ensure daily global capacity management process of cargo booking and planning process that plans for yield, and customer’s priority.


  • Serve as a liaison between concerned parties to ensure all booking moving as priority.
  • Generate the daily reports for management analyze.
  • Monitor all network/schedule related activities on tactical and strategic basis.
  • Coordinate with stations to maximize utility of cargo load.
  • Construct allocation Table.
  • Analyze cargo bookings and other situations and identifies necessary solutions such as, allocation adjustments, technical stops, or cargo acceptance, based on capacity plan, sales forecast and yield plan, and aircraft routing to optimize cargo flow
  • Direct and manage capacity planning and customer service staff and ensure individual performance expectations are appropriately defined and met by providing training, counseling and guidance as required.
  • Manage all network/schedule related activities on tactical and strategic basis, and initiate any schedule adjustments in response to the market demand and yield.
  • Manage priorities for cargo booking/movement process
  • Co-ordinate with other stations to maximize utility of cargo load.
  • Set, monitor and optimize capacity allocations over different markets in Global network.


  • Bachelor degree of any discipline or equivalent work experience in cargo industry
  • Minimum 4 years airline/international air cargo positions
  • Thorough understanding of air cargo industry in both commercial and operational aspects
  • Knowledgeable with data management systems, standard software, Cargo-spot, etc.
  • Ability to lead formally and informally (team and peers)
  • Strong aptitude to work under high pressure situations
  • Proficient in spoken and written English and Mandarin
  • Excellent communication skills
  • Understands basics of customer service function.
  • Applies knowledge of air freight pricing
  • Understands cargo movement in relation to yield process
  • Understands and uses airfreight and flight terminology and processes.
  • Demonstrates high degree of independence
  • High degree of decision making skills and stress resistance



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